Operations Support Engineer

Level: Mid-level or Senior
Openings: 1
Location: Bacau

ISSCO, software development with a twist: a passion for people & community growth

We develop software solutions as key instruments for our customers to innovate and grow their business, through engagement, persistence, expertise and passion for technology and people.

At ISSCO, we believe in creating a positive work environment and make sure we find ways to accommodate key aspects of a balanced life for our teammates (career, finance, social, community, personal development, health & fun).

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Job description

We’re looking for an experienced technical support engineer who wants to join our team in Bacau.

Your profile

  • Familiar with Windows and UNIX troubleshooting/administration
  • Familiar with Virtualisation (Citrix, VMWare)
  • Basic SQL knowledge is a plus
  • Bash scripting experience would be a plus
  • Proactivity and determination, team player
  • Effective planning & organizational skills including keen attention to detail
  • Analytic and problem-solving skills
  • You have excellent communications skills, both verbally and written
  • Good verbal and written communication skills in English

Roles & Responsibilities

  • Provide customer support based on customer calls, emails or requests submitted via the Customer Portal.
  • Advise users on appropriate action
  • Identify and escalate situations requiring urgent attention; redirect problems to appropriate resources
  • Manage issues to resolution, updating the helpdesk system and communicating with relevant parties and manager
  • Help maintain and create internal documentation
  • Update ticket system daily with descriptions of work performed
  • Maintain the internal assets inventory
  • Perform simple recurring monitoring and maintenance tasks
  • Participate in a rotation shift (for alerts only)

Benefits

Growth and personal development are key to any position within ISSCO. The benefits we offer sustain our mission and allow you to add value to your job and personal life. Some of our benefits include:

  • Real potential to grow through the availability of needed resources
  • Honest and clear evaluation processes
  • Meal tickets
  • 24 vacation days per year
  • Competence lead program
  • Coaching and mentoring program
  • Personal development program
  • Access to conferences
  • Company events and team events
  • Extra benefits catalog, choose the benefits you care for

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